Terms of Service

Welcome to IntakePilot. The Services are operated by Andrii Khokhlov, an individual (sole operator) resident in the Republic of Lithuania ("IntakePilot," "we," "our," or "us"). By accessing or using our website, application, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Services. If you use the Services on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" refers to that business.

2. Nature of the Service

IntakePilot provides an AI-powered booking and intake assistant platform for service-based businesses ("Merchants"). Our Services facilitate communication between Merchants and their customers ("End Users"). We are not a party to any agreement, booking, or transaction between a Merchant and an End User. We are solely a technology provider.

3. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT FROM THE AI ASSISTANT WILL BE ACCURATE, COMPLETE, OR RELIABLE.

The AI intake assistant can generate incorrect or incomplete information. You are responsible for reviewing bookings and intake data before acting on them.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTAKEPILOT AND ITS OPERATOR, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED EURO (€100) OR THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS FOR THE SERVICES.

We specifically disclaim all liability for: missed bookings, AI hallucinations or incorrect information provided by the AI assistant, missed SMS or email notifications, revenue loss, and disputes between you and your End Users.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law (including mandatory consumer-protection rights you may have as a consumer).

5. Indemnification

You agree to defend, indemnify, and hold harmless IntakePilot from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, your violation of any law or third-party right, or any dispute between you and your End Users.

6. Subscriptions and Billing

Certain aspects of the Services are provided for a fee. Payments are processed by our authorized reseller and Merchant of Record, Paddle (Paddle.com Market Limited and its affiliates), who is the seller of record for your purchase. Your purchase may also be subject to Paddle's buyer terms. If you elect to use paid aspects of the Services, you agree to the pricing and payment terms presented at checkout. Paid subscriptions automatically renew at the end of each billing cycle (monthly or annual, as selected) at the then-current price unless you cancel before the renewal date. We may change our pricing or payment terms at any time; any change becomes effective in the billing cycle following notice to you.

Cancellations and Refunds: You may cancel your subscription at any time, effective at the end of the current billing cycle. Refunds are governed by our Refund Policy, which forms part of these Terms. In the event of a conflict between these Terms and the Refund Policy regarding refunds, the Refund Policy controls. Nothing in this section affects any mandatory statutory withdrawal or refund right you may have as a consumer.

7. Acceptable Use Policy

You agree not to use the Services in any way that is unlawful, or that harms IntakePilot, its service providers, suppliers, or any other user. You agree not to attempt to breach our security or rate limits, reverse engineer our AI systems, or use the Services to send unsolicited communications (spam). You are responsible for all content and data you and your End Users submit through the Services.

8. Intellectual Property

The Services, including all software, design, text, and branding (excluding your own content), are owned by IntakePilot and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with these Terms. You retain all rights in the content and data you upload ("Your Content"), and you grant us a licence to host, process, and display Your Content solely to provide the Services.

9. Data Processing and Privacy

Your use of the Services is also governed by our Privacy Policy. As a Merchant, you act as the "data controller" for all End User data collected via your IntakePilot booking page, and IntakePilot acts as your "data processor" within the meaning of the GDPR. Our processing of End User data on your behalf is governed by our Data Processing Agreement, which is incorporated into these Terms by reference. You represent and warrant that you have all necessary rights, legal bases, and consents to collect and process your End Users' data and to instruct us to process it.

10. Termination

You may stop using the Services and cancel your account at any time. We may suspend or terminate your access to the Services, with or without notice, if you breach these Terms, if required by law, or if providing the Services to you becomes commercially or technically impractical. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, Intellectual Property, and Governing Law) will survive.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict of laws principles. The courts of Vilnius, Lithuania, shall have jurisdiction over any dispute arising out of or relating to these Terms or the Services. If you use the Services as a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, including your right to bring proceedings in your local courts. We retain the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or proprietary rights.

12. General

Entire Agreement. These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and us regarding the Services. Severability. If any provision is found unenforceable, the remaining provisions remain in full force and effect. No Waiver. Our failure to enforce any right is not a waiver of that right. Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Force Majeure. We are not liable for any failure or delay caused by events beyond our reasonable control. Notices. We may provide notices to you by email or through the platform.

13. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via email or by posting a notice on our platform and update the "Last Updated" date above. Your continued use of the Services after the effective date of the updated Terms constitutes your agreement to them.

Contact Us

If you have any questions about these Terms, please contact us at forelox12@gmail.com.